Independent Assessors · Est. 1998
Loss Adjusters inCape Town
Home & business loss adjusting across the Western Cape and Northern Cape
About Us
RJ Assessing Services
Overview
The business was established and launched on 01 September 1998 as a sole proprietorship. In the year 2000 it was officially registered as a close corporation with a female member and until today practice under above name. It is managed by the member, Rodney George, who has over twenty nine years short term insurance experience, specialising in the fields of commercial, personal lines, engineers and marine insurance. Marine insurance is limited to goods in transit and small craft.
The business has grown over the years and we envisage, with the support of insurers, administrators, municipalities and other similar institutions, to grow thereby creating opportunities and training for more loss adjusters to join our organisation and the industry. We are 100% black owned and a registered business. We are also proud to be associated with leading insurance companies, administrators and municipalities. Our practice is one of only three 100% black owned non motor independent loss adjusting companies operating in South Africa.
Client Relations
Normal office hours are from 08h30 – 16h30. We do offer extended after hours service in order to facilitate interviews with working clients and also emergency claims on behalf of insurers. This is a commitment of our service in order to maintain good service standards between insurer and insured. We are aware of the demands placed on insurers i.r.o. urgent and unforeseen claims and minimising losses thus we are prepared to act as facilitator in order not to inconvenience the insured. We maintain that, service, is an important factor as the industry is highly competitive. We also believe that insurers maintain high service levels and we must maintain these same standards if not better therefore we are always contactable and available.
Claims
The fees are structured in terms of agreement with insurer/administrators and in accordance with the nature of claims. Our fees are normally based on flat rates negotiated to suit both parties. In respect of building claims, hourly rates are charged in the event of follow up visits to sites to monitor progress and signing off of repairs. For outlying areas in excess of 30km, a nominal rate of R3.50p/km is charged (negotiable).
We have no limitations to the size or amount of claim. All claims are accepted and handled professionally as we are well equipped and have the necessary expertise to do so.
Vision and Mission
We strive on sound customer relations as this form the basis of a company. We also strive to protect the integrity of insurers in order to maintain and enhance the image and standards set by them as we act on their behalf thereby maintaining a sound portfolio with satisfied clients.
Our Proud Partners
By the Numbers
What insurers can count on
Independent, mandated and professionally indemnified — with no limit on the size of claim we take on.
Years in practice
Black owned
Always contactable
Report turnaround
Where We Work
Areas We Service
Our offices are in Cape Town and we assess claims across the entire Western Cape and Northern Cape, from the Cape Metropole through to Knysna in the east and Kimberley in the north.
Cape Metropole and Winelands
- Cape Town
- Cape Metropole
- Cape Winelands
- Boland
- Platteland
Overberg and Southern Cape
- Swellendam
- Hermanus
- Mossel Bay
- Oudtshoorn
- Knysna
West Coast and Northern Cape
- West Coast
- Vredendal
- Springbok
- Upington
- Prieska
- Kimberley
Our Services
Loss Adjusting
RJ Assessing Services is a loss adjusting agency specialising in all aspects of short term insurance related claims or consultation. The following are related fields of claims handled by us.
Theft
Burglary, theft and malicious damage. We inspect the scene, check the security aspects, establish the validity of the claim and follow up information with SAP before merit and quantum are determined.
Business
Commercial and business claims across all aspects of short term insurance. We assess the loss, check the adequacy of the sums insured and report with recommendations.
Building Damage
Building claims from a burst pipe to fire and storm damage. Quotations are obtained from reputable service providers, and hourly rates apply to follow up visits to monitor progress and sign off repairs.
Motor
Motor claims assessed on the same basis as every other claim type — physical inspection, validity of the claim, merit and quantum, and a report with recommendations.
Goods in Transit
Loss of or damage to goods while in transit. We inspect, establish validity against the terms of cover and negotiate with service providers to settle without compromise to quality.
Marine
Marine cover, limited to goods in transit and small craft. Small craft losses are inspected, negotiated and reported on the same terms as the rest of the portfolio.
Service and Quality
Our main focus is on service and quality workmanship in terms of repairs effected and replacement of goods as we believe it is an important aspect to maintain a strong client base for insurers (if covered in terms of the policy). Our approach is highly professional and also the same time utilise the opportunity to market the insurer and apply its mission while exercising assessments. A happy client will always take pride in their insurer and even recommend them, which we believe is so vital to the sustenance of insurers.
Turnaround Times
Appointments are arranged immediately on receipt of instructions to assess. The turnaround time of submission of reports is 48 hours after inspection (basic claim). This is also dependant on the nature and size of a claim e.g. a large fire claim involving specialists and engineers will obviously take longer to finalise than the loss of a claim involving a small burst pipe. Availability of repairers and dealers as well as SAP follow up also affects finalisation as we are dependant on submission of their quotations or reports. We however strive to maintain this turnaround time period and always liaise with insurers regarding developments of claim. It is important to bear in mind that various factors during investigation and assessing through third parties involved, influences the finalisation and can contribute to delays. Finally a report is submitted with recommendations after merit and quantum has been determined.
How We Work
Our Process
Inspection
Physical inspection of the loss and dialogue with the insured on site. Appointments are arranged immediately on receipt of instructions to assess.
Validity
Establishing the validity of the claim, checking the security aspects and checking merit. On burglary, theft and malicious damage we follow up information with SAP.
Quantum
Determining the adequacy of the sums insured and evaluating the loss, so that quantum is established on the facts rather than on the figure claimed.
Quotations
Quotations obtained from reputable service providers, preferably on panel or database, and prices negotiated within current accepted pricing and building tariffs. Never at the cost of quality, guarantees or after sales service.
Report
A report submitted with recommendations once merit and quantum have been determined. Where we hold a mandate we authorise the repair or replacement directly, covered by our Professional Indemnity insurance.
Common Questions
Frequently Asked Questions
The questions insurers, administrators and municipalities ask us most often about how we work, what we charge and where we travel.
Appointments are arranged immediately on receipt of instructions to assess, and the turnaround time for submission of a report is 48 hours after inspection on a basic claim. Larger claims take longer — a fire claim involving specialists and engineers cannot be finalised in the same time as a burst pipe. Where we depend on quotations from repairers and dealers, or on SAP follow up, that also affects finalisation. We liaise with the insurer throughout so there are no surprises.
Our offices are in Cape Town and we service the entire Western Cape, including all areas of the Cape Metropole, the Cape Winelands, the Boland and the Platteland through to Swellendam, Oudtshoorn, Mossel Bay and Knysna in the Southern Cape, as well as Hermanus and surrounds. We also cover the West Coast and the Northern Cape, including Vredendal, Springbok, Upington, Prieska and Kimberley.
Fees are structured in terms of an agreement with the insurer or administrator and in accordance with the nature of the claim. They are normally based on flat rates negotiated to suit both parties. On building claims, an hourly rate is charged for follow up visits to site to monitor progress and sign off repairs.
For outlying areas in excess of 30km, a nominal rate of R3.50 per kilometre is charged. This rate is negotiable and is agreed up front with the insurer or administrator.
No. We have no limitation on the size or amount of a claim. All claims are accepted and handled professionally, as we are well equipped and have the necessary expertise to do so.
Yes. We hold mandates with certain companies to authorise repairs or replace goods, which expedites service delivery to the insured. This initiative is covered by our Professional Indemnity insurance. Quotations are obtained from reputable service providers, preferably from a panel or database, and prices are negotiated to minimise expenditure without compromising quality, guarantees or after sales service.
Normal office hours are 08h30 to 16h30. We do offer an extended after hours service to facilitate interviews with working clients and to attend to emergency claims on behalf of insurers. We are always contactable and available.
We handle all aspects of short term insurance related claims and consultation: theft, burglary and malicious damage, commercial and business claims, building damage, motor, goods in transit and marine. Marine work is limited to goods in transit and small craft.
Twenty eight years of short term insurance experience, from the Cape Metropole to Kimberley
Get In Touch
Contact Us
11 Britannica Street
Wavecrest
Strandfontein
7798
Office hours 08h30 – 16h30
After hours by arrangement
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